Comments on: Adjustment Utilities for a Price

By: notmetoo

notmetoo — Wed, 18 Nov 2009 03:42:29 +0000

Update: 2manuals has agreed to issue me with another Service Utility. I wanted to make sure that my system was functioning perfectly before re-sending the 2 System Config. files they need to lock the utility to my system.

By: admin

admin — Sat, 07 Nov 2009 17:16:29 +0000

I’m aware that the reset utils available from 2manuals are locked to specific computers and the sort of hardware failure you have suffered might well be part of what causes it to fail.

My advice, if you haven’t already would be to contact 2manuals with an updated hardware profile and an explanation of the situation and see what can be done, if anything. Hopefully there will be a positive outcome.

By: notmetoo

notmetoo — Sat, 07 Nov 2009 15:06:03 +0000

I am not a happy camper now! I purchased the utility and used it twice, a stick of ram was fried and had to be replaced, now the utility does not work. I can’t believe how they, 2manuals can offer such an application that will not allow you to change even a memory stick. I can’t express my anger enough here in words……

By: notmetoo

notmetoo — Fri, 28 Aug 2009 08:38:44 +0000

2manuals has come through with shinning colors, at least my colors are shinning now, thanks 2manuals.

The waiting period can get frustrating. From the comments that I have read and my experience, future customers need to have their patience pants on and not be in desperation to have their printer functioning.

I ordered the Service Utility for Artisan PX800, the printer I have is the Japanese model EP-901A. 2manuals came through with the service Utility for my model EP-901A, shows good communication internally at 2manuals.

I still find the method of submitting the 2 files generated from the application they send you disconcerting and time consuming.

Thank you 2manuals

By: Nicoleto

Nicoleto — Thu, 27 Aug 2009 14:25:42 +0000

Hi John it works thanks very much. Once downloaded it took me less than a minute to reset the printer. This is a very intuitive and easy to use software. I am a happy camper now.

Thanks again

Nick

By: 2Manuals.com

2Manuals.com — Thu, 27 Aug 2009 06:48:42 +0000

For Nicoleto:
We have sent you already the second link to download the adjustment program, you have ordered.
Sorry for first link – it was just for your 2 pc files. We have added one more zip file with the adjustment program, created for your PC and Artisan 800.

Sorry for that mistake and hope to here from you good news.
Kind regards, John.

By: notmetoo

notmetoo — Thu, 27 Aug 2009 01:10:39 +0000

I also took the plunge, $69.99 for the Epson Artisan 800FW Service Adjustment Program from 2manuals. I have sent the 2 generated files they requested (A rather deterring method) I have not heard back from them for 1 day now. A bit more communication from them would be nice, instead they leave us to think the worst. #17232

By: Nicoleto

Nicoleto — Wed, 26 Aug 2009 19:36:24 +0000

Well I paid $69 for the Epson Artisan 800FW Service Adjustment Program two days ago. However I haven’t received anything. I got an email from 2 manuals with a link to download the software but all I get is a zip file that contains the same files I had to send in order to create the Epson Artisan 800FW Service Adjustment Program. So far I haven’t received any other explanation or link that would allow me to download the software.

By: admin

admin — Tue, 04 Aug 2009 20:59:06 +0000

Good to know that things have been resolved lately…

I have examined the generator.zip file that you are required to run as part of the process for profiling your machine and while I would recommend using your own virus/malware scanning software, it doesn’t appear to contain anything that’s considered dangerous.

As for the 2manuals.com website, there is still a small issue with the certificate chain for the SSL cert on the site but otherwise it does look like business has returned to normal… which is good.

By: soma71

soma71 — Sun, 26 Jul 2009 06:39:26 +0000

Well I have to report success. It seems there was a problem with emails being misdirected or something. Upshot is I received the programme today (downloaded from 2manuals server), ran it and it worked! Instructions etc were in Spanish but there is an english version on the site for R280 which works too. Faith in human kind is restored (Epson and its dubious practices aside)

By: 2Manuals.com

2Manuals.com — Sun, 26 Jul 2009 05:10:24 +0000

Soma71
If your order number is 16866 – we have already sent you TX800 program on July 19.
Otherway contact us, please.

By: soma71

soma71 — Sat, 25 Jul 2009 23:47:34 +0000

I took the leap and I’m in a similar position to MarkT, except I paid $60 for the Epson TX800FW adjustment program (gulp). Still waiting on the programme, more hopefully after MarkT’s experience. I’ll keep you posted

By: MarkT

MarkT — Sat, 25 Jul 2009 23:33:40 +0000

My apologies for not getting back sooner. I was scrambling to get the printer working in preparation to run a booth at a ride-in – got it working but no time for follow up on this detail as well as others before I had to leave. 2manuals did make sure I got my software the next day and I used it and it did work as expected on clearing the waste ink counter on my R280. It appeared at the time, I couldn’t get the software I paid for – certainly not quickly – then I was alarmed where they were located as I figured no recourse for me. But then it was only a small amount. In any case, that was a false alarm as they did step up and provide a link for the software, and it worked as advertised.

Thanks 2Manuals.

By: 2Manuals.com

2Manuals.com — Thu, 23 Jul 2009 12:57:45 +0000

Hi, I read carefuly your comments. What I’d like to say:

1. To MarkT: All our customers get their orders. Untill today, we had PayPal payment module since 2002 installed at our site. It worked fine for 6-7 years. But! About 1 month ago PayPal company changed some data in their billing system. Since September 2009 they will change billing system to make it more secure. 2manuals,com is not only one site, which got this problem 1 week ago. You can check for example here – http://forums.oscommerce.com/index.php?showtopic=335698 . So, MarkT, please contuct us here – http://www.2manuals.com/contact_us.php and we’ll resolve your situation. By the way, we have NO open issues in our PayPal account (you know, if you think you are ripped – you can claim toPayPal and get your money back).

2. To Admin: Yes, 2manuals.com cought iframe virus on July 22 and thank to Martin Smallridge notification we have fixed this problem. No customs information had gone to third party persons.

3. Actually, service programs are created for service centers (not for home end users), that is why new adjustment programs are “connected” to PC. The utility create 2 files 2 kB each with the control value, which is different for each PC. There is no any customers information in this files. You can check this by yourself. Here is the instruction how to create 2 files – http://www.2manuals.com/download/1.htm

4. We can answer your questions by email or just here.

By: admin

admin — Wed, 22 Jul 2009 11:10:14 +0000

I’ve done further checking on this and it seems the site has been hacked.. My malware scanners detected an iframe exploit as soon as I tried to load up the site today so it seems someone has successfully injected code into the site.

Apologies for that as I have literally only just noticed… I would definitely change your login details for Paypal and run a full scan and update of your system to be sure.

As regards the R280, I’ll email you a link to solve that one.

By: MarkT

MarkT — Wed, 22 Jul 2009 02:29:31 +0000

Just tried to get the adjustment program for the R280 and 2manuals site claims they have “Express Download Service (in bold red several times) – EDS”. Following their procedure, you put your purchase in the cart, check out with your payment info, then log out & log back in and lo & behold you will download your program “instantly”. Except their logon page won’t recognize your logon. Have them send you a new PW by mail – it comes instantly – and the system won’t recognize that either. Send online contact – no response – OK so maybe they don’t work shifts. They did however, successfully take my paypal payment instantly. Thank God I didn’t give them a CC number. Did a Whois on the domain – they are in Ukraine. Oh well, apparently I’ve just been ripped off for $12.99.

Who else provides this kind of program? Hopefully in the US or UK?

By: admin

admin — Sat, 18 Jul 2009 14:05:31 +0000

Hi, The site has been legit in the past but my last email to the owner took 5 months to get a response so it is still questionable. I’d suggest emailing and reporting the problem. At this stage I couldn’t provide you with the definitive “yes” that I’d like to.

By: soma71

soma71 — Sat, 18 Jul 2009 11:36:51 +0000

Hi, I recently tried to pay for the apparently newly released epson tx800fw adjustment program from 2manuals and was not able to pay through paypal. The option was on the site though whenever I tried to confirm and pay I got an error message from Paypal. Anyone else have this problem? Anyone successfully used this service? Is it legit?
Some questions…